At Women Cloth Hub, we want you to be completely satisfied with your purchase of our premium women’s apparel. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items in their original condition with tags attached within 15 days of receiving your order for a full refund or exchange. Please note:

  • All returned items must be in their original condition with tags attached
  • We cannot accept returns on final sale items or undergarments for hygiene reasons
  • You are responsible for return shipping costs unless the item is defective or incorrect

Non-Returnable Items

Based on our product offerings, the following items cannot be returned:

  • Crop Tops (due to their intimate nature)
  • Racerback Tanks (considered intimate apparel)
  • Any items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and details about the item(s) you wish to return or exchange.
  2. Wait for Approval – Our customer service team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item(s) – Securely pack the item(s) in their original packaging with all tags attached.
  4. Ship Your Return – Mail your return package to our fulfillment center at:
    Women Cloth Hub Returns
    1822 Dixdale Avenue
    Louisville, US 40210
    We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
  5. Receive Your Refund or Exchange – Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Email Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Women Cloth Hub Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name(s), Size(s), Color(s)]

Reason for return/exchange: [Please specify]

For exchanges, I would like: [New Product Name, Size, Color – if applicable]

Please let me know the next steps.

Thank you,
[Your Full Name] [Your Email Address] [Your Shipping Address]

Refund Information

Once your return is received and inspected, we will send you an email notification. Your refund will be processed within 5-7 business days and applied to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing (depending on your bank)
  • PayPal: 3-5 business days after processing

Please note that shipping fees are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange your item for a different size or color, subject to availability. If the item you want is not available, we’ll issue a refund instead. You’ll be responsible for shipping costs for the new item unless the exchange is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement at no cost to you.

International Returns

For customers outside the United States, please note:

  • You are responsible for all return shipping costs and any applicable customs fees
  • Refunds will be issued in US dollars and may be subject to currency conversion fees
  • Processing times may be longer for international returns

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected].